FAQ's
PRODUCTS
BEARD OIL
Q: What is Beard Oil for?
A: Beard Oil is for conditioning your face and beard hair. Think of it as a lotion for your skin and a conditioner for your hair rolled into one product. If you struggle with dry, itchy, or flakey skin, the beard oil will take quick care of that. If you struggle with unruly, dry, or coarse beard hair, our beard oil will make it soft and manageable.
BEARD BALM
Q: What is Beard Balm for? How is it different from Beard Oil?
A: Beard Balm is very similar to Beard Oil in it’s purpose, but Beard Balm also gives you some light styling properties. If your beard is large, or tends to grow out instead of down, our beard balm will help you lightly style it into place.
CANDLES
Q: What is mushrooming and what do I do about it?
A: Mushrooming is when the wick of the candle gets too large and resembles a mushroom. If this happens to your candle, simply pinch it off before relighting.
Q: What is the best way to use the candle?
A: We recommend burning the candle in increments of 2-4 hours for a couple of reasons. First, it is important that the candle's "burn pool" reaches the edge of the jar during each use. If this does not happen, you may have problems in the future. Second, if you burn your candle for very long periods of time the wax will be consumed at a faster rate.
Q: How long do the candles last?
A: 60+ Hours. However, candles last different lengths of time depending on how you use them. If you use the candle for long periods of time (6+ hours), it will burn more quickly. See the previous question for more info.
BAUME DE PARFUM
Q: How do I apply it?
A: Simply scoop out a very small amount and apply to your desired location. We recommend your neck, chest, behind the ears, or any other pulse point.
DEODORANT
Q: Will this last all day?
A: Yes. However, if you are switching from an anti-perspirant or a big name deodorant your body may need time to adjust. This is not true of everyone, but it is definitely possible. Anti-perspirants are used to block or clog your pores so that you don’t sweat. When this happens on a daily basis your body will react by producing more sweat in an effort to break through the clogs. After switching to a natural deodorant your body will maintain this process, so in the first few days or weeks of use you may experience excess sweating. Don’t be discouraged though, after a while your body will re-adjust and you should be back to normal in no time!
Q: I’m allergic to some Deodorants, how will this affect me?
A: Please consult a physician if you are concerned about an allergic reaction. Everyone has different skin that reacts to specific ingredients in different ways. Our Deodorant is made from all natural ingredients that generally work great on sensitive skin types.
HAIR STYLING
Q: What type of hair product should I get?
A: We've formulated our products so that every product can function on virtually any hair type. We encourage you to choose based on which characteristics you find most appealing, and we'll give you some tips below on how to use them. Refer to the chart above to see the different uses and benefits of each product.
Q: How should I apply the pomade?
A: The most important thing is that you distribute the pomade evenly through your hair, making sure to apply from all directions to get closer to the roots. Start with a small scoop and add more as you need it. For more hold, do not completely wash out the product from day to day.
SHAMPOO
Q: How does the shampoo work for sensitive scalps?
A: Our shampoo was designed with sensitive skin in mind. We crafted a potent formula using the most moisturizing and mild ingredients around. We’ve heard from countless people who have spent weeks, months, or even years searching for a shampoo prior to purchasing ours.
Q: How often should I shampoo?
A: This is dependent on your hair and skin types as well as what hair products you are using. We recommend shampooing between 2-5 times a week. If you are in the habit of shampooing every day, try taking a day off every now and then. It will take some time to train your scalp to produce less oils, but after a while you’ll have healthier hair, we guarantee it.
Shipping & Delivery
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Domestic shipping can take up to 5-12 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges or weather delays, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details. -
Orders with incorrect shipping information, order alterations, or cancellations must be communicated to our service team within 24 hours of placing an order. Once an order is shipped, changes such as shipping address modifications or order cancellations are not applicable.
Returns & Refunds
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You have 24 hours to connect with the team at info@odouds with your order information and order request or change.
If you send needed information or verification of information to modify your order past the 24 mark, we can not guarantee that changes can be made prior to fulfillment or shipping.
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O'Douds will offer a full refund only if there is a defect in the product. No partial refunds, returns, or exchanges are offered based on personal preference. Orders with incorrect shipping information, order alterations, or cancellations must be communicated to our service team within 24 hours of placing an order. Once an order is shipped, changes such as shipping address modifications or order cancellations are not applicable.
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In the case when the product and packaging are unopened and undamaged, you are eligible (not guaranteed) for a full refund.
In the case when the packaging has been opened and the product has been used and is not up to our quality and/or performance standards, you are eligible but not guaranteed a partial refund.If the shipping timeframe exceeds any paid shipping duration fees, ie, you pay for priority but an issue in transit delays your delivery, we will refund the paid shipping amount. If your order exceeds 30 days, we will put in a dispute with the carrier for further details on your package.
Please check our Terms of Service to see if you're eligible for a refund. -
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
O'Douds Amazon
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If you placed your order through Amazon, it is AMAZON that manages, modifies, or cancels or refunds those orders. For order tracking, shipping, or refund inquiries, please contact Amazon Customer Service directly.
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Yes, but when you buy directly from our site, you get access to exclusive drops, first looks at new releases, and full customer support from our core team.Sign up for our email newsletter, sign up for sms text alerts or follow our social feeds for updates!
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Absolutely! While we can't access your Amazon order, our team is here for any product or styling questions. Feel free to use the chat on our site, email info@odouds or reach out via our social media channels.
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Nope! It looks like you got the remainder of our last few batches of your styler we shipped to our Amazon team before we poured them into the new Aluminum jars. No worries, they are the same product that performs just the same as you know and love. These still have a 12-month shelf life after opening, kept in well-maintained conditions.
NEW Aluminum Containers
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The new aluminum containers are part of a bigger shift. We wanted packaging that’s more sustainable, more functional, and more aligned with the everyday rhythm of our customers—whether you're on the go or grooming at home.
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We've upgraded our packaging to sleek aluminum jars! They're lighter, more durable, and better for travel. Each jar now weighs 97 grams, making them TSA-friendly for carry-on travel. Same great formula—just smarter packaging.
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Not quite. Think of it as a revibe—a refreshed look and feel that better reflects who we are today. We're still O'Douds at our core, but we're evolving to match the lifestyle, values, and standards of our community.
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Nope. Our formulas are exactly the same, crafted with the same integrity and clean ingredients. The outside got an upgrade—but the inside is the product you trust.